Design + Dev + QA + Ops =
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Software-as-a-service is just that: a service. It should be designed as such. SaaS is also unique in the velocity with which it changes and evolves. The delivery of new functionality is one of the major touch-points through which customers experience software services.
Design, Development, QA, and Operations all have to work together to make the software delivery process efficient and meaningful. I would like to facilitate a discussion about how to dissolve boundaries between these disciplines using techniques such as Service Design, Agile, Behavior-Driven Development, and DevOps.