Beyond DevOps: User-Centered IT
Time: 14:50 to 15:35
blog comments powered by Disqus
DevOps tries to help organizations rapidly produce software products and services by dissolving unnecessary boundaries between development and operations teams. I believe DevOps is a necessary but not sufficient step in meeting the tremendous challenges currently facing IT. This presentation will tie together trends in Cloud Computing, DevOps /NoOps, Lean, Service Design, and the Consumerization of IT to define an approach to software services where delivery teams, from marketing and design, through development and QA, to operations and support, are radically aligned with each other and with the customer. In addition to surveying the trends that make it necessary, I will also describe the activities and behaviors that characterize User-Centered IT organizations.