Beyond DevOps: User-Centered IT
MinneBar 7 Session
Summary: The activities and behaviors that characterize User-Centered IT organizations.
Topics: devops, cloud, servicedesign, agile, lean
Time: 14:50 to 15:35
Ingineering.IT, a Twin-Cities firm providing Cloud Migration, Agile Quality Coaching, and IT Service Design consulting services. Jeff has over twenty years experience leading the development and operation of advanced online systems. He has done work for major technology companies, product startups, media conglomerates, and Fortune 500 corporations. His focus is the intersection of agile design, development, and operations.
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DevOps tries to help organizations rapidly produce software products and services by dissolving unnecessary boundaries between development and operations teams. I believe DevOps is a necessary but not sufficient step in meeting the tremendous challenges currently facing IT. This presentation will tie together trends in Cloud Computing, DevOps /NoOps, Lean, Service Design, and the Consumerization of IT to define an approach to software services where delivery teams, from marketing and design, through development and QA, to operations and support, are radically aligned with each other and with the customer. In addition to surveying the trends that make it necessary, I will also describe the activities and behaviors that characterize User-Centered IT organizations.